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Re:Blockbuster CEO 'Confused by Fascination' With Netflix by cdr on Tuesday August 19, 2008 @12:06PM (#280473)
He might know what his customers want, but the problem is his customers are becoming Netflix customers. The market has changed, but his target customer hasn't.
Re:Blockbuster CEO 'Confused by Fascination' With Netflix by dmix on Tuesday August 19, 2008 @02:03PM (#280590)
That is exactly how disruptive technologies take over big markets. While they are developing a great service, the big company is still completely focused on the ways of their old customers.
Re:Blockbuster CEO 'Confused by Fascination' With Netflix by staunch on Tuesday August 19, 2008 @01:24PM (#280550)
I think Netflix simply identified a big gap in the movie rental market that this guy is still unable to see, even when it's eating his business alive.