Re:Blockbuster CEO 'Confused by Fascination' With Netflix
by cdr on Tuesday August 19, 2008 @12:06PM
(#280473)
He might know what his customers want, but the problem is his customers are becoming Netflix customers. The market has changed, but his target customer hasn't.
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Re:Blockbuster CEO 'Confused by Fascination' With Netflix
by dmix on Tuesday August 19, 2008 @02:03PM
(#280590)
That is exactly how disruptive technologies take over big markets. While they are developing a great service, the big company is still completely focused on the ways of their old customers.