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Re:Home Depot is introducing power tools that won’t work if ... by Closi on Monday August 02, 2021 @11:23AM (#28037800)
> I couldn't help while reading this thinking 'Security is in charge of Customer Experience'. O

> The alternative is to turn the whole thing upside down. Change the way shopping is done so that shoplifting doesn't work. I fill a cart, walk through the gate out the door and receive a total, passing my card/phone over a sensor to pay.

Your post seemed to start with criticising security being in charge of customer experience, and seemed to end with proposing changing the entire shopping experience to avoid theft.

Re:Home Depot is introducing power tools that won’t work if ... by yjftsjthsd-h on Monday August 02, 2021 @02:18PM (#28040555)
Sure? The problem isn't that security is integrated into the way the store works, the problem is that security is making things harder for the customer. The proposed solution reworks the store, true, but it does so in order to maximize convenience for the customer.