Re:1 out of every 153 American workers is an Amazon employee
by sokoloff on Saturday July 31, 2021 @07:25AM
(#28017140)
I’ve never had Amazon not offer me some recourse on the ~0.5-1% of shipments that had an issue.
Sometimes that recourse is stupid (“ship back an entire desktop CNC because it’s missing a spring”), but it’s Amazon’s dime not mine. Other times (alternator mounting flange machined incorrectly by 1/16”; “we can send you another one that’ll get there in 6 days”) I had to make do and modify the part to fit because I can’t be without a car for a week (and the local parts stores were 2 days out at 2-5x the Amazon price).
Order another 3-pack, ship back the 2-pack. If you need to use one bag now, use it, and when the new one comes in, ship 2 of those back. Amazon’s giving you something workable and fair-to-you, but appears stupidly inefficient. So what? It’s their money, their choice; not my job to protect them from themselves. (I do suspect a 2-minute chat with A2Z and asking for a 1/3 refund and ship nothing back would also be granted.)
Sometimes that recourse is stupid (“ship back an entire desktop CNC because it’s missing a spring”), but it’s Amazon’s dime not mine. Other times (alternator mounting flange machined incorrectly by 1/16”; “we can send you another one that’ll get there in 6 days”) I had to make do and modify the part to fit because I can’t be without a car for a week (and the local parts stores were 2 days out at 2-5x the Amazon price).
Order another 3-pack, ship back the 2-pack. If you need to use one bag now, use it, and when the new one comes in, ship 2 of those back. Amazon’s giving you something workable and fair-to-you, but appears stupidly inefficient. So what? It’s their money, their choice; not my job to protect them from themselves. (I do suspect a 2-minute chat with A2Z and asking for a 1/3 refund and ship nothing back would also be granted.)