Re:The Thermocline of Truth
by JumpCrisscross on Wednesday July 28, 2021 @07:10PM
(#27990930)
> When you shoot messengers, expect to receive fewer messages
Most modern organizations don't have pure messengers. The king is his messenger. That can blur the line between accountability and transparency. For example, in this case, the messengers were the senior managers partly responsible for the mess.
Good managers clearly delineate that boundary. Bringing bad news isn't punished. But making bad calls alone may be. In practice, this takes discipline to do.
Most modern organizations don't have pure messengers. The king is his messenger. That can blur the line between accountability and transparency. For example, in this case, the messengers were the senior managers partly responsible for the mess.
Good managers clearly delineate that boundary. Bringing bad news isn't punished. But making bad calls alone may be. In practice, this takes discipline to do.