Is "nobody is forcing you to have it on your phone nor are they forcing you to be part of it" really the standard that we want when judging whether to share our revulsion about a company or product? You're not wrong about that part, I'm just not sure what your point is.

It's no secret that social media in general stokes many of our worst impulses. Citizen strikes me as somewhat unique because it starts from such a negative place and then encourages us to feel worse. Facebook benefited from engagement resulting in political chaos but that's only one of the ways individuals can interact. Citizen can't even claim that weak defense. It's like the social media version of for-profit prisons: it claims to want safety but it benefits the most when we think we are unsafe.