Let me preface that I love linux. I use it on 98% of my PCs. But Linux is not for everyone. Honestly it SHOULDN'T be. If you want to be free you have to work for it. You have to understand why your open source community app has less features than commercial apps. You have to weigh the costs versus the benefits. You have to be prepared to fix broken things, including submitting your own patches. Grandma doesn't need Linux. Get her a damn Chromebook.