If the police don't act swiftly enough and harm was to come to anyone they'd be criticised for not taking it seriously. Police can't win either way. If you were the person in need would you want an immediate response or a little investigation first?

I’m as disgusted with this story as most seem to be, but I don’t think running KYC and asking for documentation of the emergency is a good idea for 999 calls.

Now you may quite reasonably point out that a page on a software system is seldom of the same weight as an emergency call to the police (true in my case -- money, not lives, have always been at stake in the systems I work on), but this ignores the reality that the "swarming with guns" approach _also_ can, and has, cost lives. So if anything, the higher stakes involved for police involvement is an even _stronger_ argument to take the extra time to properly assess the proportional response.

Perhaps my conclusion would be, rather, that a SWAT team coming in to arrest someone shouldn't also lead to a heart attack situation. Maybe I'm being naive, and probably most people SWAT teams come to apprehend are super-dangerous, but it feels to me it shouldn't be a consideration.

I know HN loves to think raw tech will save the world but come on... this is a societal problem, not a tech problem

There is an argument that most passwords don't, either.