General entitlement is out of control. There are also plenty of restaurant workers who just don’t get jobs right now because of “free” money from the government. Their problems will compound with that Great Inflation, where everything consumer will cost more.

Also, service generally blows. Even at your doctor friend’s place. I bet he has an 8 page HIPAA form that’s only fillable on paper and has duplicate entry requirements. How does this reduce frustration?

Companies, regardless of size, have started assuming consumers will keep paying for shitty service. Want my cash? Provide something I want. Going to be a rude prick? Quit and go on the dole, then. Save us all the trouble. I’ll happily take my business elsewhere. It’s not like there aren’t other options available for services.