It sounds like your friend is less worried about consciousness in general disappearing and more worried about his consciousness disappearing. Consciousness as thing can never completely go away. Even if the universe dies out, given enough time, even if the span of time seems infinite, a new hospitable universe will be born that contains conscious beings. If this wasn't true, how could we even exist right now?
Sure a new hospitable universe that contains conscious things may come into existence in the future but that doesn't your consciousness would come back with your memories. And the possibility of the consciousness of your loved ones existing alongside in the new universe seems slim.
Due to this, he doesn't want to accept that consciousness may just boil down to natural processes and is hoping that there is something more.