Re:If you want to transform IT, start with finance
by hyperpape on Tuesday July 13, 2021 @05:38PM
(#27826621)
He says this is common to pre-SaaS companies. So he's mostly describing companies started at least a decade ago, perhaps two or three.
However, the problems he describes can easily affect enterprise SaaS companies in a niche. If your market literally has a few thousand potential customers, you could end up in a situation where onboarding a big new customer is a double-digit percentage of your current revenue. At that point, it doesn't matter if you're a SaaS or not, you're gonna feel the pressure to do things for the sake of them.
However, the problems he describes can easily affect enterprise SaaS companies in a niche. If your market literally has a few thousand potential customers, you could end up in a situation where onboarding a big new customer is a double-digit percentage of your current revenue. At that point, it doesn't matter if you're a SaaS or not, you're gonna feel the pressure to do things for the sake of them.