Re:Do nothing (2020)
by doctor_eval on Tuesday July 13, 2021 @09:45AM
(#27820871)
Just because a caller earns less than you means nothing. If they’re a junior clerk and they can’t enter a million dollar invoice without your help, well their time might well be more valuable than yours.
Re:Do nothing (2020)
by NikolaNovak on Tuesday July 13, 2021 @09:55AM
(#27820989)
I have witnessed plenty of cases where a lower-paid employee is performing a critical function that if not resolved has phenomenal cost.
e.g any number of administrators/co-ordinators/financial officers may get "paid less" than an IT support person; but a) the IT support person is explicitly being paid to support them and b) the value of actions they make is not 100% tied to their hourly rate - processing an invoice, writing up a contract, fulfilling some SLA, whatever.
Well, isn't it? Just calculate how much you make per hour. Your time is more valuable than the time of anyone making less.
> It's the sort of attitude that reinforces the unfortunate stereotype that IT people are arrogant and view their expertise and role as more important than others'.
This is probably a good thing. Too often IT doesn't get the respect it deserves. Other people also view their expertise as more important than ours.