I fondly recall many years ago I had some WebDAV issue and got a reply directly from you saying you'd fixed the issue but you were just heading out to dinner and so you'd push to production when you got back. That convinced a few friends to join too.
After about 10 years, Fastmail felt it was shifting to a more "enterprise" focus, which I can understand, and I just wanted to try something a little more "indie web".
As for enterprise focus - not so much enterprise, but we are focusing more on the non-technical user. All the power is still there under the hood and available, but it's not so much in your face if you don't want it to be!
[1] https://fastmail.blog/historical/changes-to-fastmail-service...
DMARC reporting could be a huge value add if you could build something in. That whole industry is a massive ripoff and too expensive for small businesses.
Thanks for the suggestion with DMARC reporting. It's not something we're going to work on straight away, but I'll add it into the suggestions for the domain features. Definitely we'd only look at building something pretty basic and low-touch, but maybe that's enough for a lot of small businesses.
a) it's expensive for multiple mailboxes (like even three or four mailboxes) and
b) it's right in the Five Eyes jurisdictions (which I try to avoid as much as I can)
but I do appreciate
a) Fastmail's work on JMAP and can't wait for it to become more widely deployed and
b) frank and straightforward responses (including for example in the threads on the Assistance and Access Bill in Australia)
As an example of where I think the current value propositions are bad, DMARCian charges $240/year for the most basic plan that includes 100k compliant messages in a month. Most small businesses won’t do half that in a year. You probably have good stats to grok that.
I get it on the support thing. I pretty much never use support, so I guess that’s why I always feel like everything is too expensive. I’m always stunned to see how many employees at smaller tech companies are support. Sometimes I feel like I’m subsidizing users that are too lazy to learn.
Anyway, I've already filed the DMARC request internally, and linked to this thread.
Obviously, I think Fastmail is worth the extra for the multi-copy redundancy & backups, new features, contributions we're making to the standards world, and not being dependent on a single person - the past few years in particular we've been focusing on not only being able to survive any server dying, but also being able to survive the unavailability of any single person!
Anyway - glad you're happy. Fastmail will still be here if you ever find that you want to move back.