Re:I was let go for refusing to deploy a dark pattern
by handmodel on Friday June 25, 2021 @04:05PM
(#27635587)
While I suspect in most cases (at least for smaller brands) making it hard to cancel pays off I 100% agree there is a measurement problem.
If you are optimizing for money made in the next month - or even next two years - then by definition making it hard to cancel will bring in more money. But it does hurt the brand long term (which is harder to measure)
If you are optimizing for money made in the next month - or even next two years - then by definition making it hard to cancel will bring in more money. But it does hurt the brand long term (which is harder to measure)