Re:“Please don't waste maintainers' time on your KPI grabbin...
by na85 on Friday June 25, 2021 @03:13PM
(#27635051)
KPIs are actually very good when used properly, but they are (like many things) easily misused. For example if you provide a service then your obvious choice for the team's primary KPI would be service uptime.
Use SMART objectives (Specific, Measurable, Achievable, Relevant, Time-bounded) and set a realistic service uptime (e.g. how many nines you want in a given month/quarter/whatever) and KPIs directly enable good decisionmaking at all levels of the org.
Manager up in your grill about a choice you made? Point at the KPIs and say "this will help make it easier to meet our objectives for KPI 1.1" or whatever.
Use SMART objectives (Specific, Measurable, Achievable, Relevant, Time-bounded) and set a realistic service uptime (e.g. how many nines you want in a given month/quarter/whatever) and KPIs directly enable good decisionmaking at all levels of the org.
Manager up in your grill about a choice you made? Point at the KPIs and say "this will help make it easier to meet our objectives for KPI 1.1" or whatever.