Wait, how does that help? Low quality customer support hurts us. Low quality comments also hurt us. That just doubles the hurt for me. It doesn't compensate in any way.

It's like some guy punching me saying "For the Green Team!" and then you come by and punch me saying "For the Yellow Team!". Like, dude, you didn't undo the first punch. I'm now twice-punched. I want to be zero punched.

Google's (Youtube's specifically) automated processes have allowed the rise of extortion via their copyright systems using the threat of automatic account deletion.

https://www.bbc.com/news/technology-47227937

Their automated processes do result in account deletions, and they intentionally build their systems so it is hard to reach humans to resolve complaints, so I don't think that comment was particularly undeserved - I read it as jokingly superlative.