Oh interesting, I assumed this was a response to a support case or something, not the text on their website. In that case I agree with you.

In my case I was a real person writing and waiting behind it. I was emailing a response directly to a support case I was handling.

Does that change anything in your opinion or would you still feel the same way? (Please don't spare my feelings. I'm really asking as I need to know the hard truth in order to improve)