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Re:New GitHub Issues Beta by SkyPuncher on Wednesday June 23, 2021 @02:20PM (#27608068)
I think too many places try to treat their tickets system as a source of truth, rather than simply a work management system.

* A task with a title that can be understood in context (by the implementer/stakeholder) is sufficient.

* Pointing/effort estimate is even better. Ideally, everything should have points because it helps the team manage workflow and set expectations.

* A description is nice, but often completely unnecessary. In fact, I'd prefer no description to a stale description.

From there, individual teams/developers should choose whatever tools they prefer for actually implementing a feature.

Re:New GitHub Issues Beta by handrous on Wednesday June 23, 2021 @02:36PM (#27608281)
Trying to use one tool as both a reporting-to-management system and a communication medium for the people actually doing the work, is a great way to make it fucking useless for both purposes. And yet, that's the norm with ticketing systems.
Re:New GitHub Issues Beta by phkahler on Wednesday June 23, 2021 @02:39PM (#27608327)
Don't forget trying to use it for "productivity metrics".
Re:New GitHub Issues Beta by jacobr1 on Wednesday June 23, 2021 @03:29PM (#27608934)
Also, even for the people doing the work overloading communications to include not just tracking/assigning work, but also describing the requirements or details