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A comment on Hire-to-fire at Amazon India?. Parent comment
My short summary is, fixing on-call is a HUMAN problem, not a technical engineering problem.
Here’s an excellent place to start:
https://monitoring.love/articles/how-to-improve-on-call/
There is a wonderful list of talks and resources there, and those will lead you to yet more concepts and ideas to research.
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My short summary is, fixing on-call is a HUMAN problem, not a technical engineering problem.
Here’s an excellent place to start:
https://monitoring.love/articles/how-to-improve-on-call/
There is a wonderful list of talks and resources there, and those will lead you to yet more concepts and ideas to research.