Polly.IM: auto-suggests Twitter responses to local business customers

Re:Polly.IM: auto-suggests Twitter responses to local busine... by greattypo on Tuesday July 12, 2011 @07:39PM (#2757118)

This is a side project by my company, PaperG, which is intended to help small businesses. Most SMBs we work with try to manage social accounts, but quickly get burned out trying to keep up and leave them dormant.

Polly.IM helps automate routine things (thanking new followers with coupons, responding to check-ins, etc). It also helps identify and and suggest responses to other things like compliments, complaints, suggestions, etc. using our sentiment analysis tech.

Would welcome any feedback or suggestions from HN!

[ Parent | on HN ]

Re:Polly.IM: auto-suggests Twitter responses to local busine... by jmjerlecki on Tuesday July 12, 2011 @07:51PM (#2757153)

I think a nice touch would be to auto follow or make it a selection that users can toggle on or off. Let's say someone tweets at my business, I think it adds a nice touch if the business auto follows the user who took the time to tweet about me.

[ Parent | on HN ]

Re:Polly.IM: auto-suggests Twitter responses to local busine... by iamvictorious on Tuesday July 12, 2011 @07:57PM (#2757167)

that's a great idea. we wanted to release a minimal viable product first to get feedback and ideas for new features. our beta actually already yielded a lot of helpful suggestions like allowing manual approval/editing as well as enabling auto-generated coupons for new followers.

we definitely will allow more granular control going forward.

[ Parent | on HN ]