It seems a little odd to hold a journalist to a standard software engineers themselves don't generally meet.
> the Igon Value Problem: when a writer’s education on a topic consists in interviewing an expert, he is apt to offer generalizations that are banal, obtuse or flat wrong.
When I talk to a friend and I'm unsure about something I'm about to say, I try to express my epistemic deficiency (e.g. "if I remember correctly ..."). But when I'm giving a presentation to even 5 people I'll make sure to do a quick google search to confirm if I remember correctly. If I was writing an article that I know will be read by thousands, you bet I would do a lot more.
Since I don't expect an ordinary writer to have a lot of linear algebra, it doesn't bother me much to know that they're taking their source's word for it on this stuff. But I do worry a lot about the ability for slick-talking people to persuasively name drop concepts they don't really grok.
Maybe people could blame him for allowing the error to appear in the book, 7 years after it had been corrected in the magazine. Shrug.
So, how come no one caught the error before publication? How come Gladwell did not even look up what an igon value is? Etc.
Everyone makes mistakes, but seemingly the more successful the author the more responsibility they should bear that their overall point is correct and useful. And Gladwell serially misses these marks. At least that's how I interpret these arguments.
Gladwell is directly quoting Nassim Taleb, and openly says how little he follows the math Taleb discusses earlier in the same chapter. The point is "Look at how smart Taleb is, I don't even know what half these words mean", he was never trying to understand the math or imply he did. In that context mis-transcribing eigenvalues doesn't feel nearly as damning as it's made out to be around these parts?
Whether or not I know about eigenvalues myself is a bit besides the point (although, yes, I did learn that in college).
If I were to write an article about math with glaring errors, then your question would make more sense. Until then, my linear algebra ability isn't relevant.
https://rationalwiki.org/wiki/Igon_Value_Problem