> People need to be blamed, and responsibility for actions taken (without covering asses)
This. When people talk about "HugOps", "empathy" and all that when a worldwide incident affecting a huge amount of time critical customers (e.g. trading, hft, cargo, food delivery, etc.) is happening for an hour, it has catastrophic consequences.
I hope the engineers also understand the other side and why we are paying huge sums of cash for their service.
Re:Fastly Outage
by q3k on Tuesday June 08, 2021 @07:59AM
(#27433950)
It's empathy towards people managing the incident, not towards the company. It's a sign of solidarity from SRE to SRE, not a sign of solidarity with a company.
This. When people talk about "HugOps", "empathy" and all that when a worldwide incident affecting a huge amount of time critical customers (e.g. trading, hft, cargo, food delivery, etc.) is happening for an hour, it has catastrophic consequences.
I hope the engineers also understand the other side and why we are paying huge sums of cash for their service.