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Re:Fastly Outage by darkcha0s on Tuesday June 08, 2021 @06:51AM (#27433302)
I'm sure you've never made a mistake.

The best way (in a team), to tackle mistakes, is to ensure the process in place corrects these mistakes. The only way to do that, is a post-mortem/learning from the mistake. If you blame it on some engineer who did it, that guy will eventually be replaced by some other guy, who may make the same mistake.

Re:Fastly Outage by fmajid on Tuesday June 08, 2021 @07:54AM (#27433911)
You also need to be proactive about other possible failure modes. Avoiding a culture of blame may or may not help. There needs to be a strong incentive for the organization to expend the resources to do so, and a mere "oops my bad" doesn't provide that without SLAs with teeth.