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A comment on Apple pays out millions to student after repair techs shared her personal images. Parent comment

Re:Apple pays out millions to student after repair techs sha... by yoz-y on Monday June 07, 2021 @11:12AM (#27423510)
Indeed. Especially since if you bring an iPhone for a screen replacement, you have to give them your pin and disable Find My for it. (At least in the 6S era). This is because they need to run a diagnostic/callibration tool and that can not run on a locked phone.

Naturally I told them to wait a minute to erase my phone, but the technician told me that I shouldn't bother because the phones are kept in a safe anyways. Naturally I have still politely asked them to wait until I erase the phone, but this might not be everybody's reflex.

Edit: clarification, this was in an official Apple Store

[ Parent | on HN ]
Re:Apple pays out millions to student after repair techs sha... by jxy on Monday June 07, 2021 @12:09PM (#27424201)
When I went to a local Apple Store to replace the battery of my iPhone 6, they asked me to disable Find My iPhone and explicitly told me to do a factory reset. I thought that was a good standard procedure, as I already did a reset though didn't disable Find My iPhone.

On the other hand, when I went to repair the keyboard for my MacBook Pro, they did ask for my password. I refused, and they just said they would have to wipe the hard drive and do a reset.

I guess it really depends on how responsible the individual "Apple Genius" is.

[ Parent | on HN ]
Re:Apple pays out millions to student after repair techs sha... by firmnoodle on Monday June 07, 2021 @11:38AM (#27423845)
Apple stores require this for screen repair or even battery replacement. I won't get my aging iphone X battery replaced for exactly this reason. It's too much work to erase my phone and restore it.
[ Parent | on HN ]
Re:Apple pays out millions to student after repair techs sha... by yoz-y on Monday June 07, 2021 @12:13PM (#27424250)
> It's too much work to erase my phone and restore it.

Hmm, care to elaborate? I found the process quite easy, and done it multiple times. One thing that comes to mind is that if you don't have the iCloud backup option on for any reason, and you don't have a mac. Then you need to go through Windows iTunes which is really subpar. (no idea what to do on linux except a VM)

I don't really complain about the need to reset the phone, I'd like them to be more consistent with the messaging thouhg.

[ Parent | on HN ]