The front line workers absolutely have it rough and they get taken advantage of constantly but they've been getting the shit end of the stick throughout history. I think these mega companies have just been able to leverage technology in order to scale the distribution of a ridiculous amount of shitty sticks in quantities that haven't been seen before.

That being said, I still agree that empathy in general seems to be trending downward and my assumption is that online life makes it a lot easier to dehumanize other people which makes it easier to treat people like shit.