Presumably for a reason. I don't work at Apple, so to spitball some possibilities:
* The "report a problem" button was being misused and had worse signal than other metrics Apple added.
* Legal or Public Relations pressed to remove the button because only a portion of reports were actioned (possibly because of the above point) and it was causing legal/reputational damage.
https://i.imgur.com/gaLH26P.png
Tapping the report concern option gives me ability to report it:
https://i.imgur.com/JHLC4Hp.png
I am curious if the newer devices are able to long press a review to get the same option.
Also not sure if something similar is available for apps?
Reasons could be:
- nobody uses that button
- people use the button, but mostly not for its intended purpose.
I would guess a fairly generic “report a problem” button would attract lots of messages of type 2. I can see people complain there about missing features, ask support questions, etc. I would bet that, to many, it wasn’t clear that button let you send a message to Apple.
It's probably a cost thing, they didn't want to pay a team to go through the reports.
> Apple used to have a button [1], just under the ratings and reviews section in the App Store, that said “report a problem,” which allowed users to report inappropriate apps. Based on discussions among Apple customers on Apple’s own website [2], the feature was removed some time around 2016.
Why would they remove the ability for people to easily report apps?
1: https://www.google.com/imgres?imgurl=https://www.dummies.com...
2: https://discussions.apple.com/thread/6999097#:~:text=Apple%2...