Re:Ask HN: Books for Effective Communication
by dfitzpat on Saturday June 05, 2021 @08:03PM
(#27409465)
Verbal Judo
by George J. Thompson and Jerry B. Jenkins.
Excellent at teaching how to understand a situation and diffuse conflict. How to employ empathy (not necessarily sympathy). Even how to talk to customer service and remain calm.
Excellent at teaching how to understand a situation and diffuse conflict. How to employ empathy (not necessarily sympathy). Even how to talk to customer service and remain calm.