The trick is to remember that they're almost certainly working on that stuff because they enjoy making users happy, so they're also doing support for the same reason.
I do feel a little bit embarrassed if it turns out they're reading the docs to me, but I feel embarrassed about that whether it's an expert or a fellow n00b ;)
I've had similar experiences in other language/framework communities. It's amazing how helpful some of these very productive people can be to random chat visitors :)!