How you communicate with others is more important than the message you communicate. Adept communication can create better social contracts even when the message does not have direct utility. Trust is a transaction of authority resulting foremost from the emotional control of participants in a conversation.

This has changed how I talk to people. I am an analytical person but consider it of utmost importance that my advice is given as diplomatically as possible. This means paying careful attention to the face, body language, and tone of voice of the main participants in a conversation. Any perceived discomfort signifies that a message should be recontextualised or communicated better retroactively.