Re:User testing in the wild: he has never used a computer
by httpitis on Thursday July 07, 2011 @07:46AM
(#2738079)
I have several projects atm and feel a bit stressed. In my experience, laughter will help in these situations and reading about Joe's first experience with IE really made my day:
Joe: “I don’t know what anything means.”
(Joe reads the text on IE and clicks on “Suggested Sites”)
Me: “Why did you click on that?”
Joe: “I don’t really know what to do, so I thought this would suggest something to me.”
(Joe reads a notification that there are no suggestions because the current site is private)
Joe: “I guess not.”
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To clarify: I was laughing at our industry as a whole that expects users to be computer literate to the point where ppl like Joe have to struggle really hard to get even the most basic thing done.
Joe: “I don’t know what anything means.” (Joe reads the text on IE and clicks on “Suggested Sites”)
Me: “Why did you click on that?”
Joe: “I don’t really know what to do, so I thought this would suggest something to me.”
(Joe reads a notification that there are no suggestions because the current site is private)
Joe: “I guess not.”
----------
To clarify: I was laughing at our industry as a whole that expects users to be computer literate to the point where ppl like Joe have to struggle really hard to get even the most basic thing done.