Re:Uber charges driver for completing a 13-mile fare
by Teever on Monday May 31, 2021 @12:09AM
(#27339996)
> Some customers, though, would not ask. They would go straight to chargeback.
I was always under the impression that if consumers did this sort of thing too often it would end up hurting them because the CC company would start to flag their account.
Sort of an algorithmic version of "If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day, you're the asshole."
The merchant is stuck with more than the tab. There's also a chargeback fee, which can range from around $15 to several times that depending on who they use for payment processing.
> Doing a chargeback means the relationship between consumer and merchant is ineffective that they can't resolve their differences normally.
Sometimes it means that the customer didn't even try to resolve the dispute. At one place I worked we always gave a refund when one was requested, with no hassle. Some customers, though, would not ask. They would go straight to chargeback.
I think that because some companies make it a major hassle to get them to issue a refund, some consumers try to do a chargeback first and only call the merchant if the bank requires them to try to settle the issue directly first.