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A comment on Amazon Prime inflates prices, using the false promise of ‘free shipping’. Parent comment

Re:Amazon Prime inflates prices, using the false promise of ... by ipaddr on Sunday May 30, 2021 @04:26PM (#27336416)
If you click that it asks you what product. If you select a product that was returned you can't do anything further.

I had a refund where the seller shorted me on the shipping and the refund ended up costing me money. I had no way to contact Amazon.. I would hope for the best customer service they could provide a chat button where I could address an issue like this.

Others sites have a floating chatbox ready to assist you on your purchase. The best customer service should include something similiar, I am right?

[ Parent | on HN ]
Re:Amazon Prime inflates prices, using the false promise of ... by Riseed on Sunday May 30, 2021 @04:45PM (#27336564)
> If you click that it asks you what product. If you select a product that was returned you can't do anything further.

The chatbot has always given me an option along the lines of "I still have a question about this", which then connects me to a human. If that option weren't there, I'd simply choose another order so I could reach a human, and then explain the situation to the human.

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Re:Amazon Prime inflates prices, using the false promise of ... by cryptische on Sunday May 30, 2021 @11:45PM (#27339846)
Amazon, not putting chat button against orders is a very good example of it not being customer focused. Amazon should not be taken seriously when it claims that it's the most customer focused company on the planet.
[ Parent | on HN ]