Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

Re:Amazon refused to refund $7k after shipping an empty box ... by 6gvONxR4sf7o on Sunday May 30, 2021 @01:06PM (#27334670)

> The thing I really loved about Amazon is that they had their act together. But that has declined drastically over the decades

This seems to be a problem for all big platforms. When they’re small enough to not change the ecosystem, they can do what they do well. Eg amazon ships more conveniently and google returns better results and uber is less scammy. Then they get massive and become a viable,better understood target for fraud/manipulation, and suddenly their offering begins to suck. It’s frustrating as a consumer.

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Re:Amazon refused to refund $7k after shipping an empty box ... by kennywinker on Sunday May 30, 2021 @03:11PM (#27335738)

I suspect you're undervaluing the impact of monopoly on those businesses. Google and Amazon are barely competing with anybody - when they were trying to win their position, there was a lot of value in keeping you happy. Now, not so much

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Re:Amazon refused to refund $7k after shipping an empty box ... by jfrunyon on Sunday May 30, 2021 @04:58PM (#27336676)

It's nothing really to do with them being massive and better understood. Google was heavily attacked (SEO) and massively used, long before their quality started going downhill.

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