I too have had a similar experience, but it was for a series of bad deliveries by the same Amazon Logistics delivery driver. Almost every delivery was fucked up in some way or another: delivered late but marked as delivered, delivered on time but not marked as delivered until it was stolen, delivered to inaccessible locations, delivered to other residents drop boxes, etc.

I called amazon every time it happened. I told them the various things that their driver did, explicitly asking them to replace that specific driver. And after a while it was like they flagged my account as fraudulent (customer service began issuing canned responses with no follow up).

Eventually, after a few egregious cases, my property management company sued Amazon. Overnight, packages started being delivered correctly, and I haven't had to call CS since...but I now refuse to buy anything of value from Amazon anymore due to a combination of fraudulent marketplace items and the lingering fear that if something goes wrong I won't be able to get any compensation for it because my account has been flagged.

Funnily enough, Ali Express is now the more reputable company in my eyes.