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A comment on Amazon refused to refund $7k after shipping an empty box instead of a Sony A1. Parent comment

Re:Amazon refused to refund $7k after shipping an empty box ... by sokoloff on Sunday May 30, 2021 @10:18AM (#27333416)
Centralization is a float not a Boolean. I use Amazon a lot, am generally happy, but am slightly concerned with the amount of centralization that Amazon retail represents.
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Re:Amazon refused to refund $7k after shipping an empty box ... by ericmay on Sunday May 30, 2021 @05:02PM (#27336718)
Centralized in what way?
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