Yup, ironically, books coming from Amazon are far more likely to arrive damaged - two decades later, and they still can't get it through their heads that they can't just toss a book in a box and expect it to be not crunch the corners every time. I don't think that it is even smart enough to be a scheme to encourage Kindle and Audible sales...

For returns, I was surprised to see only drop-off options, but I found that they actually just bury the pick up option on another page. I usually find it now under a small faint "more options" link. Good luck.

(And yes, despite being a multi-decade Prime customer, I now avoid Amazon for many categories, including books, & especially batteries)