It also surprises me how triple platinum status customers are in disbelief that some people who don’t make hundred or thousands of orders don’t get the kid-glove experience and are treated less well.

Amazon can both treat a large number of people well and treat other customers badly, there’s enough customers to do both to millions.

I think some of us are just cursed. I have trouble with at least 1/3 of all online orders. It's not my address: These problems have persisted in 5+ countries with different companies.

It'd never occur to me to make online ordering an integral part of my personal logistics and avoid it as much as I can.

Amazon is an easy target. Plus, I think many are referring to Marketplace and non-Amazon shipped orders where buyers lacked some basic common-sense. (E.g. 50% off cameras from a seller who just signed up...)