Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

Re:Amazon refused to refund $7k after shipping an empty box ... by marban on Sunday May 30, 2021 @04:32AM (#27331624)

More a matter of business practice in general — The fact that Amazon makes it easier than any other shop is just one reason why I prefer peace of mind over the cheapest price. And yes, the law is in place but most shops make it way too difficult (Acknowledging the reason, time to refund, "Lost" returns, Direct vs. Marketplace, etc.).

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Re:Amazon refused to refund $7k after shipping an empty box ... by ohmaigad on Sunday May 30, 2021 @04:36AM (#27331644)

You don't have to have a reason to return online order within 14 days.

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Re:Amazon refused to refund $7k after shipping an empty box ... by marban on Sunday May 30, 2021 @04:39AM (#27331657)

It makes a difference as to who's responsible for return fees.

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Re:Amazon refused to refund $7k after shipping an empty box ... by donkeyd on Sunday May 30, 2021 @05:44AM (#27331969)

You're right. That doesn't mean that some shops won't ask and expect an answer though. So even though you're legally not required to do so, you'll have to go through an argument about that with the shop, which is annoying and time consuming.

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Re:Amazon refused to refund $7k after shipping an empty box ... by ruph123 on Sunday May 30, 2021 @05:55AM (#27332030)

This is not a thing. At least in Germany I never once had anyone ask me why I want to return before I could. 90% of the time you already have a return label in the package. Worse case you don’t and you cannot even request one through the website, you send an email and get the label.

I was only ever asked about my return _after_ it was issued by Charles Tyrwhitt after I ordered and returned a good number of items (due to their fit being all over the place). That was fair IMO.

On the other hand Amazon has numerous times shown that if you return too much (or don’t behave due to some other opaque metric) your account can get suspended. Even my account was suspended once, though I am only a moderate shopper and have returned less than 10 items over my 18 years membership. I raised the issue with support and asked why (there weren’t even any returns around that time) and they could not tell me but reinstated my account. Good demonstration of power and a reminder to move away from using kindles.

Amazon returns may be easy until you cross some threshold and end up on their bad side.

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Re:Amazon refused to refund $7k after shipping an empty box ... by donkeyd on Sunday May 30, 2021 @06:01AM (#27332058)

This is a thing, at least in the Netherlands. Especially if you order from smaller shops. I hardly ever do that, but it really does happen.

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Re:Amazon refused to refund $7k after shipping an empty box ... by ohmaigad on Sunday May 30, 2021 @07:20AM (#27332416)

If the shop is giving you hard time report them to the necessary authority and never shop there again.

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Re:Amazon refused to refund $7k after shipping an empty box ... by ruph123 on Sunday May 30, 2021 @05:44AM (#27331968)

I did not mean that EU laws make returning on Amazon easy in general but that these laws may make Amazon less likely to behave the same in a way they do e.g. in the US.

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