Re:Booking.com gives €28m in bonuses to three top execs; Too...
by imgabe on Friday May 28, 2021 @07:03PM
(#27321536)
This is the real lesson. I've learned this the hard way several times and I won't book through any 3rd party service anymore.
If there is a problem, like your flight gets cancelled, the book service will tell you they can't do anything and you have to talk to the airline. The airline will tell you they can't do anything because you booked through a booking service. Eventually, things get resolved but is 10x more stressful than they need to be.
If you're due a refund, like for a cancelled flight, the booking service will try to keep part of it to cover their fee. It took initiating a chargeback to get my money back in one instance.
Don't mess around with these services. I know airlines are not necessarily paragons of customer service either, but it's better to deal with one entity that is actually in charge of providing the service.
If there is a problem, like your flight gets cancelled, the book service will tell you they can't do anything and you have to talk to the airline. The airline will tell you they can't do anything because you booked through a booking service. Eventually, things get resolved but is 10x more stressful than they need to be.
If you're due a refund, like for a cancelled flight, the booking service will try to keep part of it to cover their fee. It took initiating a chargeback to get my money back in one instance.
Don't mess around with these services. I know airlines are not necessarily paragons of customer service either, but it's better to deal with one entity that is actually in charge of providing the service.