Re:Safari tries to fill username
by bradknowles on Saturday May 29, 2021 @01:28AM
(#27323255)
The key here is to make this a do-or-die conversation. Tell the customer the truth, and then tell them you’re not going to work for them any more if they keep the other morons on the payroll — you’re not going to risk your reputation and your business on being associated with that other company.
“I’m sorry if this means we can’t do business any more, but this situation has gotten so severe, that I just have to tell you the unvarnished truth, and ….”
This isn't the time to tread lightly, but to go scorched earth. This isn't an "oh, we disagree on the finer points!" debate between peers kind of situation, but a flat-out "these knuckleheads are putting you at risk and you need to know it". You want to get the point across that you're not messing around or leaving room for doubt.
Source: have had these conversations several times over the years. I normally pride myself on tact, but in my experience tact is the exact wrong approach here as it gives the client the impression that there's a wiggle room of doubt.