My company recently shifted from on prem to cloud. And we aren’t primarily a software company (although, much like most companies, we are increasingly turning into one).

We outsourced our data center needs, and I don’t remember us ever facing these middle of the night massive breakdowns (we had load balancing between a couple of data centers) and the number of ops issues hasn’t reduced a bit since the switchover.

I do think it’s been easier to improve performance for non US customers, because spinning up servers in data centers across the world seems a little easier around the world, but the millions saved by self hosting would have easily paid for someone to spin us up a Singapore and UK colo servers.