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A comment on Valve is making a Switch-like portable gaming PC. Parent comment

Re:Valve is making a Switch-like portable gaming PC by joshschreuder on Thursday May 27, 2021 @04:41AM (#27300681)
From memory they give refunds based on some time threshold of hours played. So if you’ve played more than say 2 hours, it’s much harder to get a refund
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Re:Valve is making a Switch-like portable gaming PC by justinclift on Saturday May 29, 2021 @11:38AM (#27325931)
Yes, that's well known. The game in question had about 15 mins of total time, as it _wouldn't run_ on my system.

So, not even close to the threshold. Still, they just kept rejecting it with some form-letter-like excuse (eg no actual conversation), and that's the end of the matter each time. No appeal, etc.

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