The law explicitly states purchased laptops, which he did not. Now we can say "But that's not the purpose of the law, just the letter!" But the purpose of the law is to make selling stolen laptops non-profitable to thieves - and abandoning them does not turn a profit. Meaning Louis runs afoul of neither letter nor spirit of the law.
And so I'm legitimately asking, if you think he's in the wrong: what is he to do, when he can't properly fill out LEADS online without a purchase price? He tried calling the city, he tried calling would-be customers to collect their things. The former couldn't tell him, and the latter told him it wasn't worth their time.
If the customer owes him money and he is selling the laptop to get that money because the customer is choosing that outcome, then in a sense he is selling the laptop on behalf of the customer. For this option to be available to the customer, it seems they should still need to prove it was properly purchased. It still seems like this creates a loophole otherwise. What happens if a theft victim spots their laptop being used by someone who purchased it legitimately from a shop like this?
Rossman may not be selling under such shady circumstances, but this is how most of these machines are moved. I don't think any good comes out of selling these machines.
That's the whole problem. He tries for a couple of months to contact them (calls, emails, etc) and if they don't even respond, after around 9 months they get put into the resale bin.
His policy is "no fix, no fee" so I would presume there's no deposit. If there is no transfer of money it seems difficult to make even a weak legal argument that the laptops were "purchased". That is why Rossmann found the whole situation ridiculous.
I saw this complaint and didn't follow what NYC did wrong. If one isn't allowed to sell "unregistered" laptops or whatever, why would abandoned customer laptops get a pass? Did the law state they should? I gather he is still allowed to repair them for people, even potentially thieves, just never "launder" them.