One simple thing governments are doing is reaching out to people with surveys and stuff, rather than relying only on the people who come to them. There are a lot more people who can spend 15 minutes filling out a survey on their phone than there are who can spend hours on a weeknight waiting to testify at a meeting. Around me, the government buys Instagram ads and sends out mailers to show off new bridges they're working on, and gather opinions, among other things. It's not perfect, but I think it's a step in the right direction.