I stopped buying from Newegg. Firstly when I made two identical orders once (I intended to get two hard drives, only got one, so ordered the second a few hours later when I noticed), they _silently_ deleted one of them with no indication of what happened, leaving no record of it in my account. This was _after_ I had a purchase confirmation email for both orders. CS was unwilling to apply the now-expired sale price to a new order when I contacted them. Secondly, when someone bought a $3000 camera on my account (had no credit cards attached, they used a gift card) Newegg closed my account when I reported it, and I now cannot use my primary email account with them, as there's an existing closed account with that address. I consider both of these to be their fault--yes, I could have checked my account more often, but I generally rely on email communications for online purchases; and my account could have been restored by resetting password and logging out existing sessions.