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Re:Hacker Accessed AWS for $50k+ – AWS Ignoring Me by scrollaway on Monday May 10, 2021 @07:44PM (#27112373)
Support being slow and support being bad are two different things.

Billing team is separate anyway. You get a better "treatment" if you're paying (as in, they will look at your case closer), but you have access to the same service regardless.

Re:Hacker Accessed AWS for $50k+ – AWS Ignoring Me by atatatat on Tuesday May 11, 2021 @02:54AM (#27114999)
Not if your business makes money everyday.