Thanks for sharing these examples, pretty understandable impetus to move.

What annoys me is that these are both problems with technical (mostly) solutions. The big banks don’t have magic humans that don’t make mistakes, they just have better systems that reduce error, and can fund development of better apps.

I personally use only the web client of my bank, and am very happy with it, but will admit that the mobile banking app is less than desirable. Wish they would all just make PWAs and call it a day.