Re:ServiceNow acquires Lightstep
by tut-urut-utut on Monday May 10, 2021 @05:57PM
(#27111362)
My company switched few months ago from ServiceNow to OTRS. It’s awful. I wish we just kept „the good old“ ServiceNow.
[ Parent
| on HN ]
OTRS is not really a competitor. It's a crusty open source solution whose only advantage over ServiceNow is that it doesn't cost upwards of $1000/user.
It's not really in the same ballpark. The decision was certainly financially motivated.