Re:ServiceNow acquires Lightstep
by foolfoolz on Monday May 10, 2021 @02:20PM
(#27109117)
service now has horrible defaults. access is so restricted you can’t see anyone’s name and no one can see your ticket but you. you can submit something and have it not move and have no idea who to talk to. then your communication tools become part of the service now workflow
[ Parent
| on HN ]
You need a "pizza sized" implementation team to deploy a useful servicenow instance into a moderately large organization (+1000 FTE).
If your org is not that large or if it can't allocate a semi dedicated team, other products will probably have better defaults.
And the list continues: Emails are displayed in full as comments, creating a hopeless high amount of noise.
Licensing cost seems to be way worse, creating a situation where users can only see their own tickets and not those of co-workers.
Perhaps this is due to compliance. In enterprise space, what you describe is a feature.