Are there any good write ups out there where ServiceNow is really nailing it for a company? Genuinely curious.
Re:ServiceNow acquires Lightstep
by throwaway894345 on Monday May 10, 2021 @02:27PM
(#27109211)
Reminds me of SharePoint. Some people swear by it, but my impression is that it's something that incompetent managers buy and then have to shell out later for "SharePoint consultants" to come in and actually make it useful for your organization (and whether or not it is useful depends on the quality of said consultants) and the best you can hope for is a solution that is 80% as nice (from a user perspective, not an IT perspective) and 2000+% the cost of GSuite.
Orgs get in trouble by trying to solve internal process inefficiencies and related people problems by throwing ServiceNow at it. The "digital" version of a shitty process is still a shitty process.
> But I've never heard a single soul have anything favorable to say about SNOW
I've been to the conferences, and there are plenty of folks who love the technology stack, and can do powerful things with it. But I suspect that most people experience the product as an end-user, and that experience is 100% dependent on the team that owns/implements the platform. There's a big difference between "We have a center of excellence for automating manual processes, and ServiceNow is part of that solution" and "We brought ServiceNow in to solve world hunger" .... ("is this thing on??...")