Simple bank shutdown goes awry, leaving customers without account access

Re:Simple bank shutdown goes awry, leaving customers without... by jesse_cureton on Monday May 10, 2021 @08:50AM (#27105416)

The "additional support" they opened Sunday was a nightmare - lots of recordings on Twitter of the call center either hanging up on you in the phone tree, getting a rep who immediately says they cannot hear you before hanging up, or even reps who just laughed and hung up when you mentioned Simple.

I spent the better part of my Sunday calling trying to get my account unlocked, since it was automatically locked when their services collapsed during enrollment on Saturday.

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Re:Simple bank shutdown goes awry, leaving customers without... by AzzieElbab on Monday May 10, 2021 @08:56AM (#27105468)

Sounds like leaving some users in limbo was a conscious decision made by the parent banks it

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Re:Simple bank shutdown goes awry, leaving customers without... by jesse_cureton on Monday May 10, 2021 @09:12AM (#27105611)

This is entirely possible, though to me it seems more likely that an executive team ruled out doing transitions in batches. Then, when their online banking enrollment system encountered some reasonably-sized subset of Simple's 3 million customers Saturday morning, it simply keeled over.

In my account's case it was able to provision my account when I enrolled, but the web portal then threw up some opaque errors and didn't let me complete enrollment. Without the latter steps of 2FA/security questions/etc that I couldn't complete, my account was locked without access until I could reach a phone operator.

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Re:Simple bank shutdown goes awry, leaving customers without... by AzzieElbab on Monday May 10, 2021 @09:43AM (#27105889)

Ouch. Hope you didnt keep critical amount of money on that account

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